WildWin Casino Terms and Conditions

Welcome to WildWin Casino. These Terms and Conditions govern your access to and use of www.wildwin.io, including every game, promotion and service we make available on our platform. By creating an account, completing wildwin.io login, or using our wildwin.io casino app, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

WildWin.io is owned and operated by 3-102-950481 Limitada, a company registered in Costa Rica under registration number 3-102-950481, with its registered address at Provincia de Puntarenas 06, Canton 11, Garabito, Jaco, 61101, Costa Rica. We hold Licence No. ALSI-202601048-FI2, issued by the Anjouan Offshore Finance Authority. These Terms are governed by the laws of Anjouan, Union of the Comoros. Any dispute arising from these Terms will be resolved through binding arbitration in Anjouan before a single arbitrator, conducted in English under Anjouan procedure or the UNCITRAL Arbitration Rules. We do not accept class or representative actions, and any claim must be brought within one year of the event giving rise to it.

Eligibility and Restricted Territories

Our services are intended for an international audience aged 18 or older, or the legal gambling age in your jurisdiction, whichever is higher. We do not accept players from Afghanistan, Iraq, Australia, Austria, Comoros, France and its territories, Germany, Denmark, Russia, Belarus, the Netherlands and its territories, Spain, the United Kingdom, the United States and its territories, or any FATF blacklisted jurisdiction, including North Korea, Iran and Myanmar. We also reserve the right to restrict any other jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority. You are responsible for confirming that online gambling is legal where you reside before registering.

Accounts and Verification

You may hold only one account with us per household, IP address, email address, phone number and device. If we detect duplicate accounts, we close them, void associated winnings and bonuses, and reclaim any withdrawn funds as a debt owed to us. Accounts are personal and non-transferable; they cannot be sold, assigned, pledged or gifted. We require full identity verification before processing any withdrawal, which may include a valid government-issued photo ID, proof of address, selfie verification, liveness checks, video verification, proof of payment method ownership, and source-of-funds documentation. Documents must be in the Latin or Cyrillic alphabet; otherwise, we will require video verification. We aim to check valid documents within 1 to 3 business days. You must supply requested documents within 14 days, or we may suspend your account. Verification is automatically triggered once your aggregate deposits reach 10,000 USD or the equivalent.

Currencies, Deposits and Withdrawals

We allow your account to hold several currencies, with balances and transactions displayed in the currency of each transaction. At registration, you gain access to all currencies available on our site. Where a payment method cannot process your chosen currency, we display a processing currency with a conversion calculator. Deposits made in another currency are converted using the daily oanda.com rate or the processor's prevailing rate; crypto-to-fiat and fiat-to-crypto conversions follow the global market average. We do not provide a currency exchange service and do not offer fiat-crypto conversion as a standalone service.

Our minimum deposit is 10 USD, and our minimum withdrawal is 10 EUR or the equivalent per transaction, except when you close your account, in which case your full balance may be withdrawn. We accept deposits via Interac, Bitcoin, Ethereum, Litecoin, Tether (ERC-20 and TRC-20), USDC, Tron, Ripple, Solana, Binance Coin, Polygon, Toncoin and other cryptocurrencies. All deposits must originate from an account, card or payment system registered in your own name. We absorb most transaction fees on deposits, though you remain responsible for your own bank charges. Withdrawals must be sent to the original payment method used for your deposit; withdrawal to a different method is permitted only at our discretion and after additional security checks.

Withdrawal Limits and Wagering

Where your balance is at least ten times your total deposits, we cap withdrawals at 5,000 EUR per month; otherwise, the maximum is 10,000 EUR per month. We release large payouts in instalments according to available daily liquidity until your full balance is paid. Every deposit must be wagered at least once before we process a withdrawal, and where multiple deposits are made without gameplay, the cumulative amount must be wagered. We charge no commission on withdrawals without full turnover only if your deposit was rolled over 1x; otherwise, an 8% fee applies, with a minimum of 4 EUR. We may delay, reduce, or refuse requests that are inconsistent with your gaming activity.

Bonuses and Promotions

We offer a Welcome Pack of 2 x 200% plus 300 free spins, giving you up to 4,000 USD in total bonuses, subject to 30x wagering. Every wildwin.io bonus and wildwin.io casino bonus has specific terms published on our Promotions page, and those specific rules prevail over these general Terms where they conflict. We do not currently offer a wildwin.io no deposit bonus, and any wildwin.io casino no deposit bonus offered in the future will be governed by its own published terms. We may modify, suspend or cancel any bonus at any time, with or without notice, including for individual players.

We treat the following as bonus abuse: registering multiple accounts to claim the same offer, minimal-risk or hedged betting to clear wagering, progressing through bonus stages using bonus funds and finishing with real money, submitting false registration data, placing maximum bets with bonus funds on high-variance slots and reducing stakes after a large win, using a VPN or proxy to bypass geographic bonus restrictions, and collusive or coordinated play. If we identify any of these breaches, we may cancel active and pending bonuses, void related winnings, restrict your future bonus eligibility, and close your account. We may request KYC documents at any point, including during or after you have claimed a bonus.

Loyalty Programme and VIP Benefits

Our Exclusive Loyalty Programme, "One Wild Leap to the Top," features thirteen levels from Newcomer through WildWin Legend. Your progress is automatic based on real-money wagering, with nothing to activate manually. Level-up rewards total around 41,000 USD across all tiers, paid as free spins. We also offer a daily rebate and weekly cashback calculated on your casino, sports and live dealer losses, with wagering requirements that decrease at higher tiers. From the Elite tier upwards, you receive a personal VIP manager, and from Tycoon upwards, cashback and rebate carry 0x wagering, meaning those rewards are withdrawable without further conditions.

Access, Platform Use and VPN Policy

We provide our services through desktop and mobile browsers, as well as a progressive web app you can install directly from our site for a smoother wildwin.io casino app experience. We expect you to access our platform from your genuine location; using a VPN or similar tool to alter regional game availability may limit functionality and affect your eligibility for features, promotions, bonuses or winnings, which we may review and reverse. Using a VPN to bypass geographic restrictions on bonuses is treated as bonus abuse under these Terms.

Dormant Accounts

We classify an account as dormant after 12 consecutive months without login, deposit, withdrawal or wager, giving at least 30 days' notice beforehand. We then charge a monthly administrative fee of 10 EUR, or your balance if lower, while your balance remains positive; we never charge into a negative balance. Logging in or placing a bet reactivates your account and stops the fee. After 18 months of dormancy, we may close your account permanently and refund your balance subject to verification, or confiscate or hold funds in trust where we cannot reach you.

Complaints and Dispute Resolution

You can reach us through our live chat widget, our Support section, or by emailing support@wildwin.io, which also handles account closure, refund requests and complaints. We acknowledge complaints within 24 hours and aim to resolve them within 30 calendar days with a final written response. Only the registered account holder may file a complaint, and we do not process financial disputes until KYC is complete. If we cannot resolve your complaint, you may escalate it to the Anjouan gaming regulator via anjouangaming.com/file-a-complaint, or contact our appointed ADR provider at disputes@egis-adr.com.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes, new features, or operational needs. We encourage you to review this page regularly. Your continued use of our services, including any wildwin.io login, constitutes acceptance of the revised Terms.

• We require one account per player, verified by ID, address and, where necessary, video verification.
• We process deposits and withdrawals according to the currency and method rules outlined above.
• We reserve the right to cancel bonuses and close accounts in cases of confirmed bonus abuse.
• We handle complaints in English and escalate unresolved disputes to our ADR provider.