WildWin Casino Data Protection

At WildWin Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you register an account, use our wildwin.io casino login, deposit funds, play our games or otherwise interact with our platform. By creating an account with us, you acknowledge that you have read and understood how we handle your personal data as described below.

Information We Collect

We collect several categories of information in order to provide our services, verify your identity and comply with our regulatory obligations under our Anjouan gaming licence. When you register, we ask for basic identifying details, and additional documentation may be required later as part of our verification process.

• We collect registration information such as your name, date of birth, e-mail address, phone number and country of residence.
• We collect identity verification documents, including government-issued photo ID, proof of address, selfies with ID, liveness checks, video verification, proof of ownership of your payment method and, where relevant, source-of-funds documentation.
• We record your transaction history, including deposits, withdrawals, wagers and bonus activity.
• We gather technical data such as your IP address, device identifiers, browser type and log-in activity every time you use our wildwin.io login or access our wildwin.io app.
• We collect communication records when you contact our support team via live chat or e-mail.

Why We Collect This Information

We use the information we collect to open and manage your account, process deposits and withdrawals, verify your identity, prevent fraud and duplicate accounts, and ensure compliance with anti-money-laundering obligations. We are also legally required to verify identity before any withdrawal is processed, and identity verification is automatically triggered once your aggregate deposits reach 10,000 USD or the equivalent. Our team may request further documents at any time, including after you have claimed a WildWin casino bonus, and any requested documents must be supplied within 14 days or your account may be suspended.

How We Use Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you securely logged into our wildwin.io casino login, analyse how our site is used, and personalise the promotions we show you, including any WildWin casino no deposit bonus offers that may apply to your account. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our site or our progressive web app.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services, including:

• Payment processors and cryptocurrency wallet providers used to process deposits and withdrawals.
• Identity verification and fraud-prevention providers who assist us in confirming your identity and the source of your funds.
• Our licensing authority, the Anjouan Offshore Finance Authority, and other regulators or law enforcement where legally required.
• Our appointed alternative dispute resolution provider, reachable at disputes@egis-adr.com, if a complaint is escalated.
• Game providers such as BGaming, Pragmatic Play, Play'n GO and Spribe, to the extent necessary to deliver gameplay and record results.

Where we engage service providers, we require them to protect your data in a manner consistent with this policy.

WildWin Login, App and Bonus Data

When you use our wildwin.io casino app or install our progressive web app, we may collect additional device and usage information to enable push notifications, track your engagement with our loyalty programme, and confirm eligibility for offers such as our WildWin casino no deposit bonus or the Welcome Pack. Your Wild Win account activity, including wagering across our thirteen loyalty levels, is monitored to calculate rebate, cashback and level-up rewards accurately. We at Wild Win only use this data internally for programme administration and fraud prevention, and we do not use it for purposes unrelated to your account.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period after closure as required by applicable anti-money-laundering regulations and our licensing obligations. Where your account becomes dormant after 12 consecutive months of inactivity, we retain your records while any administrative fee is applied, and following closure after 18 months of dormancy, we retain the minimum data necessary for regulatory and accounting purposes.

Data Security

We employ industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our WildWin infrastructure uses encryption for sensitive data in transit, and access to personal information is restricted to employees and contractors who need it to perform their duties. Despite our best efforts, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

As an international platform, we may transfer your data outside your country of residence, including to our servers, service providers and regulatory contacts associated with our Anjouan licence. Wherever your data is processed, we take reasonable steps to ensure it receives an appropriate level of protection consistent with this policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we aim to honour these wherever legally applicable.

• You may request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing of your data.
• You may request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact us at support@wildwin.io. We will respond to verified requests within a reasonable timeframe, taking into account our obligations to complete identity verification before processing certain requests.

Restricted Jurisdictions and Eligibility

We only accept players who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect data from individuals residing in restricted countries, including but not limited to the United Kingdom, the United States, Germany, France, Spain, the Netherlands, Australia and other jurisdictions listed in our Terms and Conditions. If we discover that data has been collected from a restricted region, we reserve the right to close the associated account and process the data solely for compliance and fraud-prevention purposes.

Use of VPNs and Location Data

We collect location-related data, including IP address information, to confirm that you are accessing our services from an eligible jurisdiction. Using a VPN or similar tool to misrepresent your location may affect your ability to use our wildwin.io casino login, access certain games, or claim promotions, and any winnings or bonuses obtained through such methods may be reviewed, adjusted or reversed in accordance with our Terms.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under the applicable minimum age, and any account found to belong to an underage individual will be closed immediately, with any balance handled in accordance with our Terms and applicable regulations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of our WildWin platform after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your privacy rights, please contact us at support@wildwin.io. Complaints are acknowledged within 24 hours, and we aim to resolve them within 30 calendar days. If you remain unsatisfied, you may escalate your complaint to our licensing regulator via anjouangaming.com/file-a-complaint, or to our appointed ADR provider at disputes@egis-adr.com.